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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Returns Policy
- Contact Information
- Shipping & Delivery
- Items are quickly shipped to you immediately after they are purchased. We ship worldwide, and offer free shipping on most orders over $100, for certain countries/pieces additional fees may apply. Standard flat rate shipping is $8.
- Privacy & Security
- Urban-Muse Commerce will never divulge your personal information, email addresses, payment information, to any third parties. Urban-Muse prides itself on employing one of the strongest e-commerce systems availible. Urban-Muse uses third party processors like Paypal, Google, Amazon, Authorize.net, and Intuit to process your payments, so this means your financial information is never directly at risk and is safe and secure.
- Returns & Replacements
- Generally Urban-Muse will replace your item for an item of equal value, or a higher priced item + additional costs. Urban-Muse cannot be held responsible for items damaged during shipping.
- Ordering
- Ordering online is quick and easy, and you can use your favorite payment solutions like Paypal, Amazon, Google, and all major credit cards
- Payment, Pricing & Promotions
- Payment is made online. If there is a high priced item that you want but do not feel comfortable paying for online, please feel free to email commerce@urban-muse.com and we can place a direct phone order or arrange alternate forms of payment.
- Viewing Orders
- If an order is placed directly through us you can view the status of your orders by viewing the "My Account" area where you will be updated on the status of the order.
- Updating Account Information
- Updating account information is quick and easy, if you choose to have an Urban-Muse Commerce customer account simply login and change the information on file. If you are having problems feel free to email commerce@urban-muse.com